Frequently Asked Questions
Need information before placing an order?
Orders and Shipping
Your order will be shipped within 24 to 48 hours after the confirmation of your payment. You will receive an email with a tracking number once your order has been shipped.
The delivery time depends on your location and the chosen shipping method. Generally, orders are delivered within 5 to 10 business days.
We do not have access to your credit card information. The information does not pass through our servers and is processed encrypted and therefore 100% secure by our payment provider.
You can create an account by clicking on the “register” button at the top of our homepage and filling in the required information.
If you want to change or cancel an order, contact our customer service as soon as possible. We will do our best to respond to your request.
Sales tax is applied according to the local laws of the state or country of destination. However, please note that the prices indicated on the shop are all taxes included (TTC).
We ship to most countries. To check if we ship to your country, please check our shipping page or contact our customer service.
In most cases, your items will be shipped in a single package. However, it may happen that your order is divided into several packages depending on the availability of products.
Need help with an order already made?
Returns and Exchanges
If you have entered an incorrect address, please contact our customer service immediately to correct the address before shipping your order.
We accept returns and exchanges within 30 days of receiving your order. The premise is that your item must be unused, unwashed, unworn, and have a label inside the original packaging.
You can go to the parcel tracking page and track your order using the tracking number provided in the shipping confirmation email.
If you received a wrong item, please contact our customer service as soon as possible to arrange a return or exchange.
If your order arrived damaged, please contact us immediately with photos of the damage so that we can solve the problem.
Shipping instructions for authorized returns will be provided to you by our customer service.
You can contact our customer support by email, phone or via the contact form on our website. We will respond as soon as possible.